Privacy & cookies policy

1. Information we collect

• Contact details you give us, such as your name, email and phone number, when you make an enquiry, book a stay, or get in touch as a property owner.
• Booking details, including dates, number of guests, property preferences and any special requests.
• Property details you provide as an owner, such as address, number of bedrooms and current letting status.
• Correspondence between you and us, including emails, messages and call notes.
• Technical information collected automatically when you use our website, such as your IP address, browser type and the pages you visit, typically via cookies (see below).

We don't collect or store payment card details ourselves. Where you book and pay through Booking.com, Airbnb, Expedia or another platform, or through a payment provider, your payment information is handled directly by them under their own privacy policy.

2. How we use your information

• To respond to enquiries and process bookings.
• To manage properties on behalf of owners, including liaising with guests before, during and after a stay.
• To send booking confirmations, check-in details and important updates about a stay.
• To send marketing about our properties, packages and services, where you've agreed to receive it — you can opt out at any time.
• To understand how our website is used and to improve it.
• To meet our legal, accounting and regulatory obligations.

We rely on different legal grounds depending on the purpose: performing a contract with you (for example, a confirmed booking), our legitimate interests in running and promoting our business, your consent (for marketing and non-essential cookies), and our legal obligations.

3. Who we share it with

• Booking platforms such as Booking.com, Airbnb and Expedia, where you book through them.
• Cleaning, maintenance and other contractors who need booking details to prepare a property or carry out their work.
• IT, hosting, email and software providers who help us run our website and communications.
• Our professional advisers, such as our accountant, where necessary.
• Regulators or authorities where we're required to by law.

We do not sell your personal data to third parties.

4. Cookies

Our website uses cookies and similar technologies to:

• Essential cookies — needed for the website to function correctly. These can't be switched off.
• Analytics cookies — help us understand how visitors use the site, so we can improve it. These are only set with your consent where required by law.

You can control or delete cookies at any time through your browser settings. Blocking some cookies may affect how the website works.

5. How long we keep your information

We keep enquiry and booking information for as long as needed to manage your stay or our relationship with you, and for a reasonable period afterwards to deal with any follow-up questions, and to meet our accounting and tax obligations (typically up to six years). We keep marketing data until you unsubscribe or ask us to stop. We don't keep personal information for longer than we need it.

6. Your rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information, in certain circumstances.
• Ask us to restrict or object to how we use your information.
• Ask for your information to be moved to another organisation, where technically possible.
• Withdraw your consent to marketing at any time.

To exercise any of these rights, email hello@ardenaproperty.com. If you're unhappy with how we've handled your information, you can also complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

7. Keeping your information safe

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

8. Changes to this policy

We may update this policy from time to time, for example as our services change or to reflect changes in the law. The date at the top shows when it was last updated.